Kegshare – FAQ

How soon can I get kegs?

This largely depends on available inventory and how many kegs you’re ordering.We ask for a lead time of at least one week, but once we receive your digital order we will get back to you with specifics and a more accurate time frame.


How do I get my new kegs?

Kegs are available for pick up or delivery. Pick ups are available at all Distribution partner centers. Please review specific details below for your Distribution partner. 

Delivery options are also available. To get an exact price for Distributor delivery, please contact them for a quote and delivery time.


Do the kegs need to be washed prior to use?

Yes, kegs must be cleaned before the first use and upon receipt at your brewery. All our Kegs are brand new or returned and have not been cleaned. If you wish to receive clean kegs this is an extra charge and service we provide details below. 


Will the price I’m paying for rental ever change?

Our future rates are subject to change with market conditions, but your quoted rate never will be based on start date and confirmation of your online order. The rate you sign on with is the rate you’ll pay for those kegs for as long as you’re in the program. If you increase your fleet at a later time, those new, additional kegs may be at a different rate, but that does not affect the price you pay for your current kegs. 


Where do the kegs come from?

Our kegs are supplied by NDL Keg. The kegs are manufactured according to industry-leading standards for quality and materials. The weld points are made of the highest quality specifications to ensure that they are as strong as possible. We have the best franke spears in the world and do not use any low-quality parts. Full specifications are available under “Technical Specifications”


Do you have Keg Tracking?

We call it Keg Management. We have barcode system and scanners at all Distribution Partners. All Kegs are scanned out to you for filling. Kegs are out in the network until they are scanned at one of our re-positioning centers.  Kegs are available for return filling at any time in the centers across the nation.


How does Surge Keg work? 

If you find that you need extra kegs during busy seasons, we can increase your fleet size on a temporary basis.  You are only billed for these extra kegs until the empty kegs are returned to Kegshare and your fleet adjusts to its original size, or for a minimum 3-month period — whichever is greater. Click here for rate table.

*This service is dependent on inventory levels. 


DOWNSIZING YOUR FLEET OR ENDING YOUR CONTRACT

You can reduce the size of your fleet at any time after a 4-month period. The cost for reducing the size of your fleet is calculated by the length of time you’ve been in the program:

Please note that rental fees will still be incurred until the keg is returned to Kegshare. Click here for rate table.

I have some kegshare kegs, but I need more! Can I increase my fleet?

Absolutely. Increasing your fleet is even easier than signing up initially. Make an order above and we’ll start working on your kegs right away.


What if we lose a keg or one goes missing?

Kegshare participants are liable for all kegs within their fleet, and participants must return all kegs to the program in good working order. If a keg is lost or missing, the steps for resolution are as follows:

1) Alert us of missing keg inventory and any details regarding the missing unit.
2) If theft is suspected, file a police report for the missing unit and provide the report and details to Kegshare.
3) The keg will be removed from your fleet and a fee will be applied to your account.


Can I brand my kegs? Do I get the exact same kegs back every time?

All the kegs you rent are part of a shared pool. Kegshare kegs are treated as global, shared resources that are assigned and distributed to our various partners. We handle all of the administration on the back end to ensure that everyone has total access to their personal fleet of kegs with all of the benefits of a substantially larger fleet. Because kegs are shared, we ask that you don’t apply any permanent branding to kegs. To identify your kegs, please use keg collars.


Can I buy the kegs at any time?

Kegshare does not sell kegs; we only offer asset rentals. However, we are partnered with NDL Keg for the direct purchase of kegs. Please contact us for details or quotes.


How does Surge Keg work? 

If you find that you need extra kegs during busy seasons, we can increase your fleet size on a temporary basis.  You are only billed for these extra kegs until the empty kegs are returned to Kegshare and your fleet adjusts to its original size, or for a minimum 3-month period — whichever is greater.

 Click here for rate table.

*This service is dependent on inventory levels. 


What do I do with kegs I don’t need?

You may store your empty kegs at any of our distribution centres for any amount of time, where they will be available for you to draw upon as needed. Rental fees will still apply, but there is no charge for storage. If you wish to permanently downsize your fleet, you can reduce your fleet size (or end your contract entirely) at any time after a 4-month period. An exit fee will apply. Please see “Downsizing Your Fleet Or Ending Your Contract” for more details.


Can I Size Exchange my kegs? (ie: 19.5L changed to 50L)

As market trends change, along with customer needs, you may find that you need less kegs of one size and more of another. As such, you have the availability to change the keg sizes in your fleet to fit your needs. The cost to switch sizes (based on original keg size) is as follows: Click here for rate table.

Connect Logistics – Alberta

How do I get my new kegs?

ALBERTA
Connect Logistics:
50 Corriveau Avenue St. Albert, Alberta, Canada T8N 3T5

Delivery options are also available. To get an exact price for Distributor delivery, please contact us for a quote and delivery time.


Do the kegs need to be washed prior to use?

Yes, kegs must be cleaned before the first use and upon receipt at your brewery. All our Kegs are brand new or returned and have not been cleaned. If you wish to receive clean kegs this is an extra charge and service we provide details below.


Can you wash and clean our kegs?

No, we do not have this option in Alberta at this time. Stay tuned. 


Get your first shipment to your facility for free in 2017.

For Breweries adding kegs to their fleet in 2017, Connect Logistics is taking care of the shipment to your facility for free as a one-time bonus to joining the program.


What are the Benefits from Keg Share & Connect Logistics?

Working together to increase the Keg Share fleet in Alberta we are able to reduce logistical costs related to empty kegs storage. This is a sustainable cost to small breweries as empty kegs take the time to collect up in the Distribution partners warehouse. Empty Keg Storage is paid for by Keg Share. The typical cost is $4/per month per keg. If you have 100 Kegs in empty Keg Storage that is a saving of over $400/month.

DIRECT TAP – B.C.

How do I get my new kegs?

BRITISH COLUMBIA

Direct Tap Vancouver:
#40 – 8385 Fraser Street, Vancouver, BC, V5X 2X8

Direct Tap Summerland:
#103 – 13415 Lakeshore Drive, Summerland, BC, V0H 1Z1

Island Beverage Distributors:
400 Catherine St, Victoria, BC V9A 3T1

Delivery options are also available from Direct Tap. To get an exact price for Distributor delivery, please contact us for a quote and delivery time.


Do the kegs need to be washed prior to use?

Yes, kegs must be cleaned before the first use and upon receipt at your brewery. All our Kegs are brand new or returned and have not been cleaned. If you wish to receive clean kegs this is an extra charge and service we provide details below.


Can you wash and clean our kegs?

Yes, we offer a full keg cleaning service to our partners at an additional cost per keg. Please  Click here for rate table.

I’m a Direct Tap customer. What are the benefits of Keg Share?

As part of their outstanding service, Direct Tap delivery and logistics includes the pick up of empty kegs from licensees within Direct Tap’s delivery boundaries, free of charge. You will also get free empty keg storage up to 30 days (additional 30days is charged) The typical cost for empty keg storage is $3/ per keg. If you have 100 Kegs in empty storage a month that is a savings of $300/month.


WE ARE LOOKING FOR DISTRIBUTION SERVICES. CAN YOU PROVIDE THIS?

Direct Tap offers a full range of distribution and storage services, but this is independent from Keg Share. To get set up with Direct Tap for distribution and logistics, please contact them here or by phone at 604-689-8277.